I want to return my purchase. What should I do?If you are not 100% satisfied with your purchase from us you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Do you do back orders?No. We do not do back orders. If an item is out of stock the our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be canceled unless a replacement item is requested.
How can I write a review on a product?You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.
How do I unsubscribe from any of your mailing lists?There are two quick and easy ways to unsubscribe from our mailing list.
Call us and one of our customer service representatives will take care of your request over the phone.
Email us and one of our customer service representatives will unsubscribe your email address.
The item I want is out of stock. What do I do now?We are very sorry that the item that you need is out of stock. Visit us daily to know about the latest updates of our collections.
Do you charge sales tax on any item?Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?We currently accept Paypal, Visa, MasterCard, Discover, and American Express for all orders.
What can cause my order to be delayed?1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.