We are deeply committed to delivering an unparalleled customer experience, to the point that it literally defines our ethos.
Click each section below to expand for detailed information, and do not hesitate to reach out if you have any questions, comments, feedback, praise, or concerns.
Checkout
When you are ready to complete your purchase, simply go to checkout and follow the steps below to place your order.
Registered users
If you are a returning customer and have an account with us, please sign in using your email address and password and you will be taken directly to the checkout tab.
Non-registered users
If you are not registered, you can proceed without creating an account or you can create an account.
Billing and shipping info
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without an accurate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
Shipping options
From the options provided, select from the shipping methods that are available for the item(s) you wish to purchase. For more information on shipping, click here.
Payment information
At this time, you must verify your address information is correct, review your order, and then enter your payment method and click "Place Order."
Purchase summary
After you complete the checkout process, the Purchase Summary page confirms detailed of the order you have placed and also provides you with a Purchase Summary reference number.
Order and shipment confirmations
You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of the item(s) that have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.
Canadian orders
All orders are charged in US dollars. Credit card companies may convert your total to your local currency. Your order confirmation reflects US dollars.
Changing or cancelling order
When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimate shipping time frames.
Unfortunately, we are unable to change or cancel an order once it has been submitted.
Please see our return page for additional return details.
Valid payment methods
Payment for all goods must be by credit, debit card, or PayPal.
We accept payment with:
Creating an account
Creating an account is easy. Simply click the My Account icon in the top right header section and then click the Create account link. Alternatively, when you place an order, you will be prompted to log in with your email address and password.
An account offers you a safe, easy, and fast way to order. It also serves as a way to track your order and receive emails about your order.
Account Benefits
Managing Your Account
It's easy to change your account information online, at any time. Simply click the My Account icon in the top right footer to access your account. If you have forgotten your password, click "Forgot Password."
Your email address serves as a convenient way to receive important information about your order and serves as your Sozo Workwear account identification.
Your account stores information such as order history and your billing and shipping addresses. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.
Shipping
Please note as a result of the ongoing COVID-19 impacts and limited carrier transportation, orders may experience longer than normal transit times.
When will my order ship?
Orders ship within 5 - 7 business day of ordering. Once your order has been shipped, we'll send you an email with tracking information. Please allow up to 24 hours for the tracking number to be valid.
Free Shipping
Free standard ground shipping is valid for orders over $100 where the minimum order amount has been met after applicable discounts have been applied. Gift cards and free items are not applicable to order total. Free, flat or discounted shipping offers valid on standard ground shipping only, unless otherwise specified, to the 48 contiguous United States. Alaska and Hawaii are excluded from any FREE or reduced shipping offers.
Address Exclusions
We are unable to ship to Canadian P.O. Boxes, Puerto Rico, and the Virgin Islands.
International
We currently DO NOT ship to international addresses.
Order Processing
You will receive an email confirmation verifying that your order has been shipped. Items may arrive in different boxes on different days.
48 Contiguous States:
STANDARD DELIVERY: Standard delivery may take 5 - 7 business days
.
Alaska & Hawaii:
STANDARD DELIVERY: Standard delivery may take 10 - 15 business days
.
Tax & Tax Exempt Orders
Sozo collects and remits sales tax in all states which have sales tax, plus the District of Columbia. Sales tax is based on the location of the shipping address. For a tax exempt order, please click here or call our Customer Care Center at (877) - 839 - 9217.
We will respond to inquiries during our regular business hours, Monday - Friday 9:00am - 5:00pm EST.
Written inquiries will receive a response within 24 hours.
Weekend Delivery
Orders will not deliver on weekends or holidays.
Get in touch with us via email at contactus@shopsozo.com, or send us a direct message via Instagram.
We will respond to inquiries during our regular business hours, Monday - Friday 9:00am - 5:00pm EST. Written inquiries will receive a response within 24 hours.